Tone Veterinary Centre

- Recent feedback often describes the team as friendly, professional, caring and welcoming, including for owners who were visiting the area and not registered with the practice. - Communication is a strong theme: reviewers mention staff listening carefully, explaining investigations and sedation clearly, and keeping them updated during the day. - Several reviews highlight compassionate support during stressful or end-of-life situations, including calm handling, kindness, and space to say goodbye properly.

Services

•Routine and preventive care: general consultations, regular check-ups, vaccinations, parasite control, microchipping, six-month health checks, blood pressure checks and nurse clinics.
•Diagnostics and treatment: dentistry, in-house laboratory testing, and diagnostic imaging including X-ray and ultrasound. Reviews include a detailed example of sedation for an X-ray being explained step by step, with phone updates throughout the day.
•Urgent and everyday care: recent reviews mention same-day appointments for a sick dog and treatment that supported a good recovery, as well as help for a visiting puppy needing tick removal.
•Everyday support services: grooming, nail clipping, anal sac expression, pet travel documentation and home visits.
•Referral and specialist support: dermatology referral service.
•Species seen: dogs, cats, rabbits, guinea pigs, hamsters, gerbils, ferrets, reptiles, tortoises and backyard poultry.
•Emergency arrangements: emergency care is available through the practice during normal opening hours. Out of hours, cover is provided by The Mount Veterinary Hospital, including free telephone advice and emergency consultations if needed.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews focus more on care than cost, although one recent reviewer was unhappy about charges and being asked to book another paid appointment for follow-up diet advice.

People

•Lydia is praised as lovely, friendly and gentle.
•Alex is repeatedly singled out for explaining sedation and the plan for the day, listening to worried owners, giving regular phone updates, and helping prepare a quiet room for a goodbye appointment.
•Teagen is named as the vet who talked an owner through the euthanasia process step by step and answered questions clearly.
•Reviews also mention a patient receptionist and a warm, supportive wider team.

Reviews

Tone Veterinary Centre has 4.6 stars from 105 Google reviews.

•Recent feedback often describes the team as friendly, professional, caring and welcoming, including for owners who were visiting the area and not registered with the practice.
•Communication is a strong theme: reviewers mention staff listening carefully, explaining investigations and sedation clearly, and keeping them updated during the day.
•Several reviews highlight compassionate support during stressful or end-of-life situations, including calm handling, kindness, and space to say goodbye properly.
•A smaller number of reviews mention problems with telephone manner, aftercare, or feeling unhappy about extra charges.

Reviews for Tone Veterinary Centre

No VetsCompared reviews yet

Reviews from pet owners who enquired with Tone Veterinary Centre through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 105 we track in total. Recent reviews may not be representative of overall sentiment.

Jill Tuckey

1 month ago

Our beloved dog was seen twice last week by vets and diagnosed with a serious illness. Now on strict diet for life. Paid over £600 and then needed a quick question regarding diet and was told to make another appointment for which I would have to pay again. Was told the vet would phone me last week Wednesday but haven't had a call because they want me to make an appointment. Its all about money and no patient aftercare. Disgraceful when we have been at this practice for 30 years.

Millie Trott

3 months ago

on holiday so not registered and puppy got a couple deer ticks and we didn't bring a tick remover. brought him in and they were very friendly.and helpful and clearly care for the animals. whole team was great and got all the ticks out despite one being pretty small.

Bernadette Emms

4 months ago

We visited recently with our sick dog. We were very happy to have a same day appointment & we found all the staff to be helpful, professional, efficient & caring towards our poorly dog. She has made a good recovery after the treatment she received. Thankyou very much.

Matt brownhill

Dawn Hatchard

12 months ago

Wonderful veterinary practice! Friendly and extremely professional/knowledgeable staff. We were made to feel very welcome, and a treat given to my foster dog on leaving. He loved it there too! 😁🐾

Steve

1 year ago

Superb professional team always listening, and helpful when your furpal is struggling.

Colin Taylor

Took our beloved Narla there last night, we are on holiday, they were superb, very caring and professional. Cannot say how glad her last time with us was conducted so well

C P

2 years ago

One of the worst telephone calls of my life no phone manner rude and I work in customer service will never use this vet service if they paid me