- Reviews regularly describe the team as friendly, welcoming, professional and knowledgeable, with pets and owners made to feel at ease. - Communication stands out as a strong theme: owners mention staff listening carefully, explaining investigations clearly and keeping them updated during procedures. - Compassionate end-of-life care is a clear positive theme, with reviews mentioning calm handling, private space to say goodbye and kind support at a very difficult time.
Tone Veterinary Centre in Taunton is part of CVS and provides veterinary care for dogs, cats, rabbits, small mammals, reptiles, tortoises and backyard poultry. Website information highlights routine and preventive care alongside diagnostics, dentistry, nurse clinics, home visits and pet travel paperwork. Reviews often praise clear communication, calm handling and compassionate support during difficult decisions, though a small number of reviews report poor telephone service and a disputed clinical incident.
Services
•Routine and preventive care: general consultations, regular check-ups, vaccinations, parasite control, microchipping, six-month health checks, blood pressure checks and nurse clinics.
•Diagnostics and treatment: dentistry, in-house laboratory testing, and diagnostic imaging including X-ray and ultrasound. Reviews give a detailed example of sedation for an X-ray being explained step by step, with phone updates throughout the day.
•Everyday support services: grooming and nail clipping, anal sac expression, pet travel documentation and home visits.
•Referral and specialist support: dermatology referral service.
•Emergency arrangements: emergency care is available through the practice during normal opening hours. Out of hours, the website says cover is provided by The Mount Veterinary Hospital, including free telephone advice and emergency consultations if needed.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews focus more on care than cost, although one older critical review disputed repeat blood-test charges and related follow-up costs.
People
•Lydia is described in reviews as lovely, friendly and gentle.
•Alex is repeatedly praised for explaining sedation and the plan for the day, listening to worried owners, giving regular phone updates, and helping prepare a private room for a goodbye appointment.
•Teagen is identified in one review as the vet who talked an owner through the euthanasia process step by step and answered questions clearly.
•Reviews also mention a patient receptionist and a warm, supportive wider team.
Reviews
Tone Veterinary Centre has 4.6 stars from 101 Google reviews.
•Reviews regularly describe the team as friendly, welcoming, professional and knowledgeable, with pets and owners made to feel at ease.
•Communication stands out as a strong theme: owners mention staff listening carefully, explaining investigations clearly and keeping them updated during procedures.
•Compassionate end-of-life care is a clear positive theme, with reviews mentioning calm handling, private space to say goodbye and kind support at a very difficult time.
•A small number of reviews are negative, including one complaint about rude telephone manner and an older detailed complaint about blood sampling, charges and how responsibility was handled.
Note: Showing the 10 most recent Google reviews out of 101 we track in total. Recent reviews may not be representative of overall sentiment.
Dawn Hatchard
Wonderful veterinary practice!
Friendly and extremely professional/knowledgeable staff.
We were made to feel very welcome, and a treat given to my foster dog on leaving. He loved it there too! 😁🐾
Dawn Hatchard
Wonderful veterinary practice!
Friendly and extremely professional/knowledgeable staff.
We were made to feel very welcome, and a treat given to my foster dog on leaving. He loved it there too! 😁🐾
Steve
Superb professional team always listening, and helpful when your furpal is struggling.
Colin Taylor
Took our beloved Narla there last night, we are on holiday, they were superb, very caring and professional. Cannot say how glad her last time with us was conducted so well
Colin Taylor
Took our beloved Narla there last night, we are on holiday, they were superb, very caring and professional. Cannot say how glad her last time with us was conducted so well
C P
One of the worst telephone calls of my life no phone manner rude and I work in customer service will never use this vet service if they paid me
Lucy Taylor
The most incredible team of ladies!!
The whole team are warm, welcoming, friendly, patient, kind, caring and compassionate.
My beautiful girl Jinny was seen by Lydia twice originally, who is always lovely, friendly and gentle, before we then decided Jinny needed an X-Ray as her issues need further investigation.
On the day of Jinnys X-Ray I was so upset at the thought of leaving her I could barely get my words out. The lady at reception was patient and offered tissues whilst giving me the time to talk, then that was the first time I met Alex- She is the biggest credit to this Veterinary Practice.
Alex talked me through how Jinny would be sedated, and talked me through the care Jinny would receive whilst I wasn’t there. She listened to my irrational fears of leaving Jinny and allowed me the time to talk everything through properly.
Alex called me throughout the whole day, updating me with every single process, so I knew where Jinny was, when she had been sedeated, when she had been X-Rayed and immediately when Jinny woke up.
Unfortunately the news was the worst case scenario and I only had 6 short days left with my beautiful girl. The vet who called to deliver the news did it with care and compassion and on picking Jinny up, Alex again was so patient and kind.
Over the 6days I had to go back and forth to the vets or to make calls and everyone I had dealings with was incredible.
On the day Jinny was taken to be put to sleep, Alex had made up a room to allow me the time and space I needed to say goodbye properly. She had made it up with lovely soft blankets and left us for a while.
The vet who then came to Put Jinny to sleep- Teagen was the kindest lady. She talked me through the process and explained everything in detail. She explained every single step and answered any questions I had. Her and Alex made Jinny as comfortable as they possibly could and the whole process could not have gone any better. It was calm, peaceful, and Jinny went with the absolute best care.
Alex worked later that evening to see Jinny come in, and to wait until after I had left.
I would never ever use another vets and could not recommend these ladies highly enough! Thank you all so much ✨
Lucy Taylor
The most incredible team of ladies!!
The whole team are warm, welcoming, friendly, patient, kind, caring and compassionate.
My beautiful girl Jinny was seen by Lydia twice originally, who is always lovely, friendly and gentle, before we then decided Jinny needed an X-Ray as her issues need further investigation.
On the day of Jinnys X-Ray I was so upset at the thought of leaving her I could barely get my words out. The lady at reception was patient and offered tissues whilst giving me the time to talk, then that was the first time I met Alex- She is the biggest credit to this Veterinary Practice.
Alex talked me through how Jinny would be sedated, and talked me through the care Jinny would receive whilst I wasn’t there. She listened to my irrational fears of leaving Jinny and allowed me the time to talk everything through properly.
Alex called me throughout the whole day, updating me with every single process, so I knew where Jinny was, when she had been sedeated, when she had been X-Rayed and immediately when Jinny woke up.
Unfortunately the news was the worst case scenario and I only had 6 short days left with my beautiful girl. The vet who called to deliver the news did it with care and compassion and on picking Jinny up, Alex again was so patient and kind.
Over the 6days I had to go back and forth to the vets or to make calls and everyone I had dealings with was incredible.
On the day Jinny was taken to be put to sleep, Alex had made up a room to allow me the time and space I needed to say goodbye properly. She had made it up with lovely soft blankets and left us for a while.
The vet who then came to Put Jinny to sleep- Teagen was the kindest lady. She talked me through the process and explained everything in detail. She explained every single step and answered any questions I had. Her and Alex made Jinny as comfortable as they possibly could and the whole process could not have gone any better. It was calm, peaceful, and Jinny went with the absolute best care.
Alex worked later that evening to see Jinny come in, and to wait until after I had left.
I would never ever use another vets and could not recommend these ladies highly enough! Thank you all so much ✨
Natashia Drage-Messenger
Highly Recommend!
We recently adopted a Kitten who ended up giving us kittens a few weeks later as was already expecting when we rescued her. We have had only fantastic service from every member of the team, they made us feel safe & informed us clearly on what our responsibilities were now. If you want friendly service, from a clean and caring environment don't hesitate on giving them a call.
Sybella Loram International Life Coach & Medium
I took my 17 year old cat for routine kidney blood test and they were unable to get enough blood for the required test due to her struggling.
As a consequence they offered a diabetes test which I had not asked for but was persuaded its good to have for old cats along with the kidney test and they had enough blood for this.
I agreed and they charged me over £100. Not a problem!
The director of the surgery/and vet on duty that did the blood test; then suggested I bring her in another time rather than traumatis her anymore.
Then we'll try again to gain enough blood for the kidney test.
I brought her in again.
A different vet was on duty so I explained the above whilst she read my cats notes. I pointed out I should be the one to hold her as she wont struggle with me. I was ignored and this time the vet dislocated her little elbow whilst restraining her(she's 17) and charged me another £100 which I felt unfair as it was their inability they could not get enough blood the last time so I have to pay twice.
I return home after 5.10pm vet appt.
I let her out of carrier and she hobbles upstairs.
I phone the vet in question to point this out. The vet tells me, my cat struggled so much they had to take blood from her leg in the end.
I was told to take the plaster off and she will stop hobbling.
I do this and an hour or so later I had to take her to emergency vet outside wellington where they put her dislocated elbow back in.
I was charged £140 which I gladly paid to put my old cat out of pain.
The vet on call stated tgat on his 30 years he had never seen a cat with a dislocated elbow, a shoulder yes, but never elbow.
Tone vets denied they dislocated her leg although they acknowledged her needing restraint, offered no apology or refund and suggested it happened after my cat and I left their surgery.
I told him I'd speak to a solicitor.
The director of Tone Vet said fine the call ended.
She went through so much destress and pain and now has cystitis from stress and it cost yet another £128.
I point out that I offered each time to be the one to hold her as she hates being away from me and they insist on taking the animal in question to another room rather than take the blood infront of you on the examination table..
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